Customer Service

We are firmly focused on customer service. We have the ability to provide customers with the answers they require immediately, and believe this is the key to providing high levels of customer service. VicFast ParcelDirect have expended many thousands of dollars in state of the art communications technology. The most modern two-way radio equipment combined with data screen transmission in all vehicles allows for fast and efficient communications.

The Fleet

We have intentionally adopted a fleet of vehicles of all shapes and sizes. 1 tonne vans, right up to 4 tonne box vans, so whether it be a small carton, large pallet or anything in between, VicFast ParcelDirect fleet of vehicles has all your requirements covered daily and at short notice.

In addition to our local pick up and delivery vehicles we have a large linehaul fleet making sure your freight arrives where it needs to be on time.

Web Based Despatching

VicFast ParcelDirect now offers web based despatching to customers. Designed to meet customer needs, EzyFreight™ allows customers to create labels & consignment notes via our online system. Fully integrated barcodes this allows for proof of delivery and Track & Trace services online. This state of the art technology provides time saving methods of transporting your small to medium sized freight around the East Coast of Australia.

VicFast ParcelDirect E-courier software package includes:

• Online Bookings
• Consignment Printing
• Consignment Reporting
• Consignment Tracking
• Bar-coded address labels
• Viewing of Proof of Delivery
• Account Status

VicFast Parceldirect will e-mail your account each fortnight with a link to enable you to view each consignment. Payment of the account will be made via an automated bank payment method 14 days after each billing cycle.
The online courier service software is a simple process that will save you money and time in transporting your freight.
VicFast ParcelDirect is committed to providing the most comprehensive freight service throughout 6 Australian states and territories along the eastern side of Australia.